Support & Help
Need help with the 1xBet app? Find the right support channel, learn how to resolve common issues, or contact support directly.
Last updated: January 22, 2026
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How to Contact 1xBet Support
1xBet offers multiple support channels. Choose based on urgency and preference.
| Channel | Availability | Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | ~2-5 minutes | Urgent issues, quick questions |
| 24/7 | 24-48 hours | Detailed issues, documentation | |
| Phone | Varies by region | Immediate | Complex account issues |
| Social Media | Business hours | 1-24 hours | General inquiries |
Solve It Yourself
Many issues can be resolved without contacting support. Find your problem below.
Account & Login
| Problem | Quick Solution | Full Guide |
|---|---|---|
| Can't log in | Reset password, check credentials | Login Help → |
| Account locked | Wait 24h or contact support | Security → |
| Verification rejected | Resubmit clear documents | Verification → |
| Forgot password | Use "Forgot Password" link | Login Help → |
Payments
| Problem | Quick Solution | Full Guide |
|---|---|---|
| Deposit not showing | Wait 10-30 min, check transaction | Deposit Issues → |
| Withdrawal delayed | Check verification, processing time | Pending Withdrawal → |
| Withdrawal declined | Verify documents, check limits | Declined → |
| Wrong amount | Check currency, fees | Currency → |
App & Technical
| Problem | Quick Solution | Full Guide |
|---|---|---|
| App crashes | Clear cache, reinstall | App Crashing → |
| App won't open | Restart device, check updates | App Not Opening → |
| Slow performance | Free storage, close other apps | App Freezing → |
| Update failed | Uninstall, fresh install | Update Problems → |
Bonuses
| Problem | Quick Solution | Full Guide |
|---|---|---|
| Bonus not credited | Check requirements met | Bonus Issues → |
| Bonus expired | Check validity period | Expired Bonus → |
| Wagering unclear | Review bonus terms | Wagering → |
| Promo code invalid | Check code, expiry, eligibility | Promo Codes → |
When to Contact Support
Contact support directly for these issues:
- Account compromised — unauthorized access or suspicious activity
- Large transaction issues — deposits/withdrawals over your usual amount
- Bet disputes — results you believe are incorrect
- Document issues — verification repeatedly failing
- Account closure — requesting permanent closure
- Self-exclusion — responsible gaming limits
Before Contacting Support
Have this information ready:
- Account ID or email
- Transaction IDs (if applicable)
- Screenshots of the issue
- Date and time of the problem
What to Expect
| Issue Type | Priority | Typical Resolution |
|---|---|---|
| Account security | 🔴 High | 1-4 hours |
| Payment issues | 🔴 High | 24-48 hours |
| Bet disputes | 🟡 Medium | 3-7 days |
| Verification | 🟡 Medium | 24-72 hours |
| General inquiries | 🟢 Normal | 24-48 hours |
| Complaints | 🟡 Medium | 5-14 days |
Not Getting Help?
If standard support channels haven't resolved your issue:
- Request escalation — Ask for a supervisor or senior agent
- File a formal complaint — Document everything in writing
- Contact licensing authority — Curacao eGaming for licensed operations
- Alternative dispute resolution — Third-party mediation services
Common Questions
How do I contact support?
Use Live Chat in the app (fastest), email support@1xbet.com, or call the regional hotline. Live Chat is available 24/7.
Why is my withdrawal taking so long?
First-time withdrawals require verification. Processing times vary by method (e-wallets: 15 min - 24h, cards: 1-7 days, bank: 1-5 days).
Can I get a refund on a lost bet?
No. Settled bets are final. However, you can dispute bets you believe were settled incorrectly within 30 days.
How do I close my account?
Contact support via Live Chat or email. Withdraw funds first. Account closure is permanent and may take 24-48 hours.