Bonus FAQ

Register or login, go to the Bonuses or Promo section, find your offer, and click Activate or Claim. Some bonuses require a deposit or promo code to activate.

Not always. The welcome bonus is usually available without a code. Promo codes unlock special or enhanced offers. Enter codes during registration or when making a deposit.

Generally no. Most platforms allow only one active bonus at a time. Complete or forfeit your current bonus before claiming another.

Minimum deposit varies by bonus, typically $1-$20. Check the specific bonus terms for the exact requirement. Depositing below minimum means no bonus credited.

Most methods qualify, but some bonuses exclude e-wallets (Skrill, Neteller) or crypto. Check bonus terms for excluded payment methods before depositing.

Wagering requirements (rollover) is how many times you must bet the bonus amount before you can withdraw. Example: 5x wagering on $100 bonus = $500 total bets required.

Common reasons: bets below minimum odds, excluded markets, bets not settled yet, or using the wrong balance. Check that your bets meet all requirements.

Bets must meet minimum odds (e.g., 1.40 or higher) to count toward wagering. Bets below this threshold don't contribute to completing your requirements.

No. Attempting to withdraw before completing wagering usually forfeits the bonus and any winnings from it. Complete wagering first, then withdraw.

Usually yes, but each selection may need to meet minimum odds. Check your bonus terms for specific accumulator requirements (e.g., minimum selections, minimum odds per leg).

A welcome bonus is offered to new users upon registration and first deposit. Typically a percentage match (e.g., 100% up to $100) of your first deposit.

A free bet lets you place a bet without risking your own money. If you win, you keep the winnings (minus the stake in most cases). If you lose, you lose nothing.

Sometimes yes. No-deposit bonuses are free but have strict terms: short time limits (24-72h), low max win caps, and higher wagering requirements.

Deposit bonuses add funds to your balance. Free bets let you bet without stake. Cashback returns a percentage of losses. Each has different terms and best uses.

Common reasons: deposit below minimum, excluded payment method, missed opt-in checkbox, account not verified, or you already have an active bonus.

It may have expired, been cancelled due to terms violation (e.g., max bet exceeded), or you completed wagering (converted to cash). Check bonus history in your account.

Bonuses are cancelled for violating terms: exceeding max bet, betting on excluded markets, suspicious activity, multiple accounts, or early withdrawal request.

Rarely. Once cancelled, bonuses are usually final. Contact support to understand the reason, but restoration is uncommon unless there was a technical error.

Check: code spelling (case-sensitive), expiration date, region restrictions, one-time use limit, or if you've already used a code. Try entering at deposit instead of registration.

Time limits vary: Welcome bonuses typically 30 days, deposit bonuses 14-30 days, free bets 3-14 days, no-deposit bonuses 24-72 hours. Check specific terms.

Maximum bet during wagering is typically $5-$50 per bet. Exceeding this limit even once can void your bonus and all winnings. Always check before betting.

Some bonuses, especially no-deposit offers, have maximum win caps ($20-$100). Welcome bonuses often have no max win. Check specific terms.

Go to My Account → Bonuses section. Active bonuses show remaining time or expiration date. Set calendar reminders to avoid missing deadlines.

The app offers some exclusive promotions, push notifications for time-limited offers, and may have different terms compared to the website version.

Yes. App download bonuses, push promo codes, mobile-only free bets, and daily app rewards are often exclusive to the mobile app.

Yes, most bonuses work across platforms. Once claimed, you can wager on either app or web. Only app-exclusive offers are platform-specific.

Download the app, go to Settings, and enable push notifications. Allow notifications when prompted by your device. Check app permissions if not receiving them.