Support Response Times
Understand how quickly 1xBet support responds based on channel, issue type, and priority level.
Last updated: January 22, 2026
Response Times at a Glance
| Channel | First Response | Resolution Time |
|---|---|---|
| Live Chat | 2-5 minutes | 5-30 minutes |
| 24-48 hours | 1-5 days | |
| Phone | Immediate | During call |
| Callback | 15-60 minutes | During call |
| Telegram | 1-12 hours | 12-48 hours |
Note: These are typical times. During peak periods (major sporting events, weekends), wait times may increase.
Response by Issue Priority
1xBet prioritizes issues based on urgency and impact.
| Priority | Issue Types | Target Response | Target Resolution |
|---|---|---|---|
| ๐ด Critical | Account security, fraud, large stuck payments | < 1 hour | < 24 hours |
| ๐ High | Payment issues, account access, verification | < 4 hours | 24-48 hours |
| ๐ก Medium | Bet disputes, bonus issues, complaints | < 24 hours | 3-7 days |
| ๐ข Normal | General questions, feature inquiries | < 48 hours | 48-72 hours |
Live Chat Response Times
| Time Period | Wait Time | Notes |
|---|---|---|
| Weekday daytime | 2-5 minutes | Fastest response |
| Weekday evening | 5-10 minutes | Higher volume |
| Weekends | 5-15 minutes | Sports events increase traffic |
| Major events | 10-20+ minutes | Champions League, World Cup, etc. |
| Night (local) | 2-5 minutes | Often faster due to low volume |
Factors Affecting Live Chat Wait Time
- Time of day โ Evening hours are busiest
- Day of week โ Weekends see more traffic
- Sporting events โ Major matches increase volume
- Promotions โ New bonuses create inquiries
- Language โ Popular languages have more agents
Email Response Times
| Email Type | First Response | Full Resolution |
|---|---|---|
| General inquiry | 24-48 hours | 48-72 hours |
| Payment issue | 12-24 hours | 1-3 days |
| Verification | 24-48 hours | 1-5 days |
| Bet dispute | 24-48 hours | 3-7 days |
| Formal complaint | 48 hours | 5-14 days |
| Security issue | 4-12 hours | 24-48 hours |
Speed Up Email Response
- Use a clear, specific subject line
- Include your Account ID in every email
- Attach all relevant screenshots upfront
- Don't send multiple emails about the same issue
- Reply to the same thread if following up
Resolution Times by Issue Type
Account Issues
| Issue | Typical Resolution |
|---|---|
| Password reset | Instant (self-service) |
| Account unlock | 1-24 hours |
| Email change | 24-48 hours |
| Account closure | 24-48 hours |
| Security compromise | 1-4 hours |
Payment Issues
| Issue | Typical Resolution |
|---|---|
| Missing deposit | 1-24 hours |
| Pending withdrawal | 24-72 hours |
| Declined withdrawal | 1-3 days |
| Wrong amount credited | 24-48 hours |
| Refund request | 3-7 days |
Betting Issues
| Issue | Typical Resolution |
|---|---|
| Bet not placed | 1-4 hours |
| Incorrect settlement | 3-7 days |
| Cash out issue | 1-24 hours |
| Void bet dispute | 5-14 days |
Verification
| Issue | Typical Resolution |
|---|---|
| Document review | 24-72 hours |
| Document rejection | 24-48 hours (to explain) |
| Additional docs requested | After you submit |
| Full verification | 1-5 days |
When Support Is Busiest
Plan your contact time to avoid long waits.
| Period | Volume | Recommendation |
|---|---|---|
| Weekday mornings (6-10 AM) | ๐ข Low | Best time to contact |
| Weekday afternoons | ๐ก Medium | Good availability |
| Weekday evenings (6-10 PM) | ๐ด High | Expect longer waits |
| Saturday/Sunday | ๐ด High | Sports events peak |
| Major match days | ๐ด Very High | Avoid if not urgent |
| Late night (12-6 AM) | ๐ข Low | Fast response if available |
What If Response Takes Too Long?
Live Chat
- Waited 15+ minutes? โ Refresh and try again, or switch to email
- Agent disconnected? โ Reconnect; your transcript is saved
- No resolution? โ Ask for escalation to supervisor
- No response in 48 hours? โ Send one follow-up (same thread)
- Still no response? โ Try Live Chat referencing your email
- Urgent issue? โ Don't wait; use Live Chat or phone
Escalation Path
- Request supervisor in Live Chat
- Email complaints@1xbet.com
- File formal complaint
- Contact licensing authority (last resort)
Common Questions
Why is my issue taking longer than stated?
Complex issues (disputes, large transactions) may require investigation. You should receive updates even if resolution takes time.
Can I speed up my ticket?
Provide complete information upfront. Incomplete requests cause delays while agents gather missing details.
Does VIP status affect response time?
VIP players often have dedicated support channels with faster response times. Check your account level for benefits.
Will sending multiple emails speed things up?
No. Multiple emails can actually delay your case as each creates a new ticket. Send one email and follow up in the same thread.