How to Request a Refund
In certain situations, you may be eligible for a refund. Here's when and how to request one.
Last updated: January 22, 2026
When Can You Request a Refund?
Refunds are considered on a case-by-case basis. Common eligible scenarios:
| Scenario | Eligibility | Notes |
|---|---|---|
| Duplicate deposit | ✅ Eligible | System charged twice for one transaction |
| Deposit not credited | ✅ Eligible | Payment deducted but balance not updated |
| Technical error during bet | ✅ Case-by-case | App crash caused unintended bet |
| Unauthorized transaction | ✅ Eligible | After security verification |
| Wrong amount deposited | ✅ Partial refund | Refund of excess amount |
| Account closure request | ✅ Balance refund | Remaining balance returned |
| Lost bets | ❌ Not eligible | Betting outcomes are final |
| Used bonus funds | ❌ Not eligible | Bonus subject to terms |
| Change of mind | ❌ Not eligible | Deposits cannot be reversed by request |
Important
Refunds are not guaranteed. Each request is reviewed individually based on circumstances and evidence provided.
How to Request a Refund
Step 1: Gather Information
Before contacting support, collect:
- Transaction ID — From your deposit/payment history
- Date and time — When the transaction occurred
- Amount — Exact amount to be refunded
- Payment method — Card, e-wallet, crypto, etc.
- Bank statement — Showing the charge (if applicable)
- Screenshots — Error messages, transaction records
Step 2: Contact Support
Choose the appropriate channel:
| Channel | Best For | Response Time |
|---|---|---|
| Live Chat | Quick questions, small amounts | 2-5 minutes |
| Email (finance@) | Large amounts, detailed cases | 24-48 hours |
| Formal complaint | Denied refunds, escalation | 5-14 days |
Step 3: Submit Your Request
- State clearly: "I am requesting a refund"
- Provide your Account ID
- Specify the transaction ID and amount
- Explain why you're requesting the refund
- Attach supporting evidence
- Indicate preferred refund method (usually same as deposit)
Step 4: Await Decision
After submission:
- You'll receive acknowledgment within 24-48 hours
- Investigation may take 3-7 business days
- You'll be notified of the decision via email
Refund Request Template
Subject: Refund Request - Duplicate Deposit - Account #12345678
---
Hello,
I am requesting a refund for a duplicate deposit.
Account Details:
Account ID: 12345678
Registered Email: user@email.comTransaction Details:
Transaction ID: D-123456 and D-123457
Date: January 20, 2026
Amount: $100 (charged twice = $200 total)
Payment Method: Visa ending 4242Issue:
I attempted to deposit $100 once, but was charged twice. My bank statement shows two identical charges. Only one $100 credit appeared in my 1xBet balance.Requested Refund:
$100 (the duplicate charge)Attachments:
1. Bank statement showing both charges
2. 1xBet transaction history screenshotPlease refund to the original payment method (Visa).
Thank you,
[Your Name]
Refund Processing Timeline
| Stage | Timeframe | Details |
|---|---|---|
| Request received | Immediate | Confirmation sent |
| Review | 1-3 days | Team verifies claim |
| Decision | 3-7 days | Approved or denied |
| Processing | 1-5 days | If approved, refund initiated |
| Funds arrive | 1-10 days | Depends on payment method |
Refund Times by Payment Method
| Method | Processing Time |
|---|---|
| E-wallets (Skrill, Neteller) | 1-2 days |
| Cryptocurrency | 1-3 days |
| Bank cards | 3-10 business days |
| Bank transfer | 3-7 business days |
| Mobile payments | 1-5 days |
Special Refund Scenarios
Account Closure Refund
If you're closing your account:
- Request account closure via email to support
- Any remaining real money balance will be refunded
- Bonus funds and pending bonuses are forfeited
- Open bets must be settled first
- Refund processed to original deposit method(s)
Self-Exclusion Refund
For responsible gambling self-exclusion:
- Real money balance is refunded upon exclusion
- Contact support or use self-exclusion tools in settings
- Processing may take up to 5 business days
Unauthorized Transaction Refund
If your account was compromised:
- Contact support immediately to secure your account
- Report unauthorized transactions with dates and amounts
- Provide evidence (e.g., you were traveling, device stolen)
- Security team investigates and determines eligibility
- Eligible refunds processed after investigation
Note: Refunds for unauthorized activity depend on security review findings.
What If Your Refund Is Denied?
Common Reasons for Denial
- Funds were already used for betting
- No evidence of error or duplicate charge
- Request falls outside refund policy
- Account terms violated
- Insufficient documentation provided
Next Steps After Denial
- Request explanation: Ask for specific reason for denial
- Provide more evidence: If you have additional proof
- File formal complaint: Escalate through complaints process
- Contact bank: For duplicate charges, initiate chargeback (last resort)
⚠️ Chargeback Warning
Filing a chargeback with your bank before exhausting internal options may result in account restrictions. Always try to resolve with 1xBet support first.
Common Questions
Can I get a refund for a lost bet?
No. Betting outcomes are final and cannot be refunded. Only technical errors or rule misapplication may be disputed.
Will my refund go to the same payment method?
Yes, typically refunds must go to the original deposit method for anti-fraud purposes. Exceptions may apply if the method is no longer available.
Can I request a partial refund?
Yes, if only part of your deposit was affected (e.g., overcharge). Specify the exact amount you're requesting.
What if I deposited with multiple methods?
Refunds are typically processed proportionally or to the most recent deposit method. Specify your preference in your request.
How do I know if my refund was processed?
You'll receive an email confirmation. Check your payment method account after the expected processing time.
Can bonus funds be refunded?
No. Bonus funds are promotional credits subject to wagering requirements. Only real money deposits can be refunded.