Dispute Resolution
Disagree with a bet settlement, account decision, or other ruling? Here's how to formally dispute it.
Last updated: January 22, 2026
What Can Be Disputed?
| Dispute Type | Examples | Time Limit |
|---|---|---|
| Bet Settlement | Wrong result, incorrect odds applied, unfair void | 30 days |
| Bonus Decision | Unfair forfeiture, terms dispute | 14 days |
| Account Action | Restriction, limitation, closure | 30 days |
| Payment Decision | Declined withdrawal, funds held | 60 days |
| Verification | Document rejection, account suspension | 30 days |
Time Limits Matter
Disputes must be filed within the stated time limits from when the decision was made. Late disputes may not be considered.
Dispute vs Complaint: What's the Difference?
| Aspect | Dispute | Complaint |
|---|---|---|
| Purpose | Challenge a specific decision | Report unsatisfactory service |
| Focus | Facts and rules interpretation | Process and service quality |
| Outcome | Decision upheld or overturned | Apology, compensation, process change |
| Example | "My bet was settled incorrectly" | "Support took too long to respond" |
| Escalation | External adjudication available | Internal escalation primarily |
If you're unsure which applies, start with a dispute for decision-related issues or a complaint for service issues.
How to File a Dispute
Step 1: Identify the Decision
Clearly identify what you're disputing:
- The specific bet, transaction, or account action
- The date and time of the decision
- The reference number (bet ID, transaction ID, etc.)
- The outcome you believe is incorrect
Step 2: Gather Evidence
Collect supporting documentation:
- For bet disputes: Bet slip, event results from official sources
- For bonus disputes: Bonus terms at time of offer, wagering history
- For payment disputes: Bank statements, transaction records
- For account disputes: Communication history, account activity
Step 3: Submit Your Dispute
- Email
disputes@1xbet.comorsupport@1xbet.comwith subject "DISPUTE" - Include your account ID and registered email
- State the specific decision you're disputing
- Explain why you believe the decision is incorrect
- Provide your evidence as attachments
- State what resolution you're seeking
Step 4: Await Review
The dispute team will:
- Acknowledge receipt within 48 hours
- Review the original decision and your evidence
- Consult betting rules, terms, or policies as applicable
- Provide a written response with their decision
Bet Settlement Disputes
The most common type of dispute. Here's what you need to know:
Valid Grounds for Bet Disputes
- Incorrect result: Bet settled as lost but event result shows it won
- Wrong odds: Odds displayed at bet time differ from settlement
- Unfair void: Bet voided without valid reason per betting rules
- Technical error: System glitch affected bet placement or outcome
- Rule misapplication: Betting rules applied incorrectly
NOT Valid Grounds
- ❌ Disagreeing with betting rules you agreed to
- ❌ Result changed after official confirmation
- ❌ Bet placed in error by you
- ❌ Odds changed before you placed the bet
- ❌ Event postponed (check postponement rules)
Required Evidence
| Dispute Type | Evidence Needed |
|---|---|
| Incorrect result | Official result from governing body, sports league website |
| Wrong odds | Screenshot of bet slip showing odds at placement |
| Unfair void | Bet slip, event confirmation, applicable rules |
| Technical error | Screenshots, error messages, timestamps |
Dispute Resolution Timeline
| Stage | Timeframe | Details |
|---|---|---|
| Acknowledgment | 48 hours | Dispute received and assigned reference number |
| Initial Review | 3-5 days | Basic assessment of dispute validity |
| Investigation | 5-14 days | Detailed review of evidence and rules |
| Decision | After investigation | Written response with reasoning |
| Implementation | 1-3 days | If upheld, correction applied to account |
Total time: Most disputes are resolved within 7-21 days. Complex cases may take longer.
External Dispute Resolution
If you're not satisfied with 1xBet's decision, you can escalate to external bodies.
When to Use External Resolution
- Internal dispute process exhausted
- You have written decision from 1xBet
- Dispute involves significant amount
- You believe rules were incorrectly applied
External Adjudication Options
| Organization | Type | Cost |
|---|---|---|
| IBAS | Independent Betting Adjudication Service | Free |
| eCOGRA | Online gaming dispute resolution | Free |
| Licensing Authority | Regulatory body complaint | Free |
| ADR Service | Alternative Dispute Resolution | Varies |
What You Need for External Escalation
- Complete record of your dispute with 1xBet
- Written final decision from 1xBet
- All evidence submitted during internal dispute
- Clear statement of why you disagree
Important Note
External adjudicators will review whether 1xBet applied their rules correctly—not whether you agree with the rules themselves. Review betting rules before escalating.
Tips for Successful Disputes
- Act quickly: File within time limits
- Be specific: Reference exact IDs, dates, amounts
- Know the rules: Cite specific betting rules that support your case
- Use official sources: Link to official results, not news articles
- Stay factual: Avoid emotional arguments
- Keep copies: Save all correspondence
Common Mistakes to Avoid
- ❌ Filing without reading the applicable betting rules
- ❌ Using unofficial result sources
- ❌ Missing the dispute deadline
- ❌ Providing incomplete information
- ❌ Filing multiple disputes for the same issue
Common Questions
Can I dispute a bet after 30 days?
Generally no. The 30-day limit is strictly enforced. In exceptional circumstances (extended absence, medical issues), explain the delay in your dispute.
What if my dispute is rejected?
You'll receive a written explanation. You can request internal review or escalate to external adjudication if you believe the decision is wrong.
Will my account be affected during a dispute?
Your account remains active. However, funds directly related to the dispute may be temporarily held pending resolution.
Can I dispute a bet that was cashed out?
Cash out decisions are typically final. However, if there was a technical error in the cash out amount, you may dispute that specific issue.
How do I know which betting rules apply?
Betting rules are available in the app under "Rules" or on the website. The rules in effect at the time of bet placement apply.