Deposit Problems
Having trouble depositing? This guide covers the most common deposit issues and how to fix them quickly.
Last updated: January 22, 2026
Quick Checks First
- Check your internet connection
- Verify your payment method has sufficient funds
- Ensure you're using the official 1xBet app
- Try refreshing the app or logging out/in
Deposit Declined
Your deposit was rejected by your payment provider or 1xBet.
Common Reasons
| Reason | Solution |
|---|---|
| Insufficient funds | Add money to your card/wallet, then try again |
| Bank blocks gambling | Call your bank to unblock, or use different method |
| Card not enabled for online | Enable online transactions in your banking app |
| Card expired | Update card details or use new card |
| Daily limit reached | Wait until tomorrow or increase limit with bank |
| 3D Secure failed | Check SMS/app for verification code, try again |
| Wrong card details | Double-check number, expiry, CVV |
If Your Bank Blocks Gambling
- Call your bank's customer service
- Ask to enable "international transactions" or "online gambling"
- Some banks require you to whitelist specific merchants
- If bank refuses, use an e-wallet like Skrill or cryptocurrency
Alternative: E-wallets (Skrill, Neteller) and cryptocurrency bypass bank restrictions entirely.
Deposit Not Showing in Balance
You completed the payment but money isn't in your account.
Check These First
- Wait a few minutes — some methods take time
- Pull down to refresh — update your balance
- Check transaction history — Menu → Transactions
- Verify payment completed — check bank/wallet statement
Processing Times
| Method | Expected Time | Max Time |
|---|---|---|
| Cards | Instant | 30 minutes |
| E-wallets | Instant | 15 minutes |
| Crypto (fast) | 5-15 min | 1 hour |
| Crypto (BTC) | 10-60 min | 2 hours |
| Bank transfer | 1-3 days | 5 days |
If Still Missing After Max Time
- Take a screenshot of your payment confirmation/receipt
- Contact 1xBet support via live chat
- Provide: payment method, amount, date/time, transaction ID
- Support will investigate and credit if confirmed
Cryptocurrency Deposit Issues
Sent to wrong address
- Unfortunately, this cannot be reversed
- Always double-check the deposit address
- Use QR code scanning when possible
- Crypto sent to wrong address is permanently lost
Sent wrong cryptocurrency
- Example: Sent ETH to a BTC address
- These funds are usually unrecoverable
- Always match crypto type to deposit address
Transaction stuck/pending
- May need more network confirmations
- Low gas fee = slower processing
- Wait for blockchain to confirm
- Check transaction on block explorer
Wrong network (USDT)
- Sent ERC-20 USDT to TRC-20 address (or vice versa)
- Funds may be lost
- Contact support immediately — sometimes recoverable
Prevention: Always verify: 1) Correct cryptocurrency 2) Correct network (ERC-20, TRC-20, etc.) 3) Correct address. Triple-check before sending.
Common Error Messages
| Error | Meaning | Solution |
|---|---|---|
| "Transaction declined" | Payment rejected | Check funds, contact bank, try different method |
| "Payment method unavailable" | Not available in your region | Try different payment method |
| "Amount too low/high" | Outside allowed limits | Adjust amount within limits |
| "Session expired" | Took too long | Refresh page, try again |
| "Verification required" | Need to verify identity | Complete account verification |
| "Technical error" | Server/system issue | Wait and try again later |
| "3D Secure failed" | Bank verification failed | Check SMS/app, try again with correct code |
Method-Specific Issues
Card Deposits
- CVV incorrect: It's the 3-digit code on the back (4-digit for Amex on front)
- Address mismatch: Enter billing address exactly as it appears on bank statement
- Virtual cards: Some virtual cards don't work — try physical card
E-Wallet Deposits
- Account not verified: Complete verification in your e-wallet first
- Currency mismatch: Ensure e-wallet has funds in correct currency
- Session timeout: Complete the process quickly, don't leave page open
Bank Transfers
- Wrong reference: Must include your account ID — without it, deposit can't be matched
- Name mismatch: Bank account must be in your name
- International fees: Your bank may charge international transfer fees
When to Contact Support
Contact 1xBet support if:
- Deposit hasn't arrived after maximum processing time
- Money was deducted but not credited to account
- You received an error you can't resolve
- You need help with a specific transaction
What to Provide
- Your account ID/username
- Payment method used
- Amount and currency
- Date and time of transaction
- Transaction ID or reference number
- Screenshot of payment confirmation
Prevent Future Issues
- Save your payment method — reduces errors on repeat deposits
- Keep payment info updated — expired cards cause declines
- Use reliable methods — e-wallets have fewer issues than cards
- Verify your account — prevents deposit restrictions
- Start small — test new methods with minimum deposit first
Deposit Problems FAQ
Will I be charged if deposit fails?
Usually no. Failed deposits are typically not processed. If you see a charge that didn't credit to your account, it will either auto-refund (1-5 days) or you can contact support.
Can I cancel a pending deposit?
Once submitted, most deposits cannot be cancelled. If using bank transfer, you may be able to cancel with your bank before it's processed.
Why does my card work elsewhere but not here?
Many banks specifically block gambling transactions. The card works for regular purchases but not gambling sites. Contact your bank or use an e-wallet/crypto instead.
My deposit amount is wrong — what happened?
This is usually currency conversion. If you deposited in a different currency than your account, it was converted at the current exchange rate, which may include a small spread.