Withdrawal Problems

Having trouble with your withdrawal? This comprehensive guide covers all common issues and how to resolve them.

Last updated: January 22, 2026

Find Your Issue

Can't Withdraw Stuck/Pending Declined Money Missing Wrong Amount

Can't Request Withdrawal

You can't find or access the withdrawal option.

Possible Causes

Issue Solution
Balance too low Need minimum $2 (or $10 for bank transfer)
All funds locked Check pending bets and active bonuses
Account not verified Complete KYC verification first
Account restricted Contact support for clarification
Method not available Method may not be available in your region

Check Your Withdrawable Balance

  1. Open 1xBet app
  2. Tap on your balance display
  3. Look for "Withdrawable" or "Available" amount
  4. This is what you can withdraw

Withdrawal Stuck on Pending

Your withdrawal request isn't moving to processing.

Normal Wait Times

Situation Expected Pending Time
Regular withdrawal 0-15 minutes
First withdrawal 1-24 hours
Large amount 1-24 hours
After bonus 1-24 hours

If Pending Too Long

  1. Check email for document requests
  2. Verify account is fully verified
  3. Confirm bonus wagering is complete
  4. Contact support if pending > 24 hours
Full Pending Guide →

Withdrawal Declined

Your request was rejected and funds returned to balance.

Common Reasons

  • Account not verified
  • Bonus wagering incomplete
  • Wrong payment details
  • Same-method rule violation
  • Suspicious activity flagged
  • Terms violation

How to Fix

  1. Check Transaction History for decline reason
  2. Check email for explanation
  3. Fix the identified issue
  4. Resubmit withdrawal request
Full Declined Guide →

Withdrawal Completed But Money Missing

Status shows "Completed" but funds haven't arrived.

Check Processing Times

Method After "Completed"
E-wallets Instant - 1 hour
Cryptocurrency 10 min - 2 hours
Cards 1-7 business days
Bank transfer 2-7 business days

If Past Maximum Time

  1. Verify the payment details you entered were correct
  2. Check if payment was received but in pending
  3. Contact your payment provider first
  4. If they say nothing received, contact 1xBet support
  5. Provide: transaction ID, amount, date, payment method

Crypto-Specific Issues

  • Wrong address: Funds may be lost permanently
  • Wrong network: Contact support — sometimes recoverable
  • Pending confirmations: Wait for blockchain confirmations
  • Check block explorer: Verify transaction status on chain

Received Wrong Amount

The amount received differs from what you expected.

Common Reasons

Reason Explanation
Currency conversion Exchange rate applied if currencies differ
Crypto network fees Blockchain fees deducted from amount
Bank fees Receiving bank charged fee
Intermediary fees Correspondent banks took fees
Note: 1xBet doesn't charge withdrawal fees, but third parties (banks, crypto networks) may apply their own fees.

If Difference Is Unexplained

Contact support with:

  • Requested amount
  • Received amount
  • Transaction ID
  • Screenshot of receipt

Common Error Messages

Error Meaning Solution
"Insufficient balance" Not enough withdrawable funds Check locked/bonus funds
"Verification required" Account not verified Complete KYC
"Method unavailable" Can't use this method Try different method
"Amount too low/high" Outside limits Adjust amount
"Invalid details" Payment info incorrect Check and correct details
"Wagering incomplete" Bonus requirements not met Complete wagering
"Technical error" System issue Try again later

When to Contact Support

  • Withdrawal pending more than 24-48 hours
  • Declined with no clear reason
  • "Completed" but money not received after max time
  • Unexplained amount difference
  • Error messages you can't resolve
  • Account restricted

Information to Provide

  • Account ID / username
  • Withdrawal amount and method
  • Transaction ID
  • Date and time of request
  • Screenshots of errors/status
  • Payment account details (last 4 digits)
Contact Support

Prevent Future Problems

  • Verify early — complete KYC before first withdrawal
  • Finish wagering — check bonus status before withdrawing
  • Use same method — withdraw to deposit method
  • Save payment methods — reduces entry errors
  • Double-check details — especially for crypto addresses
  • Start small — test with smaller amounts first
  • Keep records — screenshot confirmations

Withdrawal Problems FAQ

Is my money safe if there's a problem?

Yes. If a withdrawal fails or is declined, funds return to your account. If "Completed" but not received, support can trace the transaction.

How long should I wait before contacting support?

For pending: 24 hours. For completed but not received: wait the maximum time for your method (e.g., 7 days for cards), then contact support.

Can I withdraw if I have active bets?

Yes, but only your available balance (not the amount staked on active bets). Funds in active bets are locked until settled.

Why does first withdrawal take longer?

First withdrawals require identity verification, security checks, and payment method verification. Complete KYC beforehand to speed this up.

Withdrawal Help

Withdrawal Guide Methods Processing Times Get Help