Verification Status
Check your account verification status and understand what each status means. This guide explains the verification stages and what to do at each step.
Last updated: January 22, 2026
How to check your status
- Open the 1xBet app and log in
- Tap Menu (☰) or your profile icon
- Go to My Account
- Select Verification
- Your status is displayed at the top
What does my status mean?
| Status | Meaning | Can Withdraw? | Action Required |
|---|---|---|---|
| Not Started | No documents submitted yet | ❌ No | Start verification |
| Pending | Documents uploaded, waiting in queue | ❌ No | Wait for review |
| Under Review | Team is reviewing your documents | ❌ No | Wait (1-4 hours) |
| Approved | Verification complete | ✅ Yes | None — all done! |
| Rejected | Documents not accepted | ❌ No | Fix issues, resubmit |
| Additional Docs | More documents needed | ❌ No | Upload requested docs |
Status Details
Not Started
What it means: You haven't submitted any verification documents yet.
What you can do:
- ✅ Deposit funds
- ✅ Place bets
- ❌ Cannot withdraw
Action: Start verification before you want to withdraw. Go to Menu → My Account → Verification.
Pending
What it means: Your documents have been uploaded and are waiting in the review queue.
What you can do:
- ✅ Deposit funds
- ✅ Place bets
- ❌ Cannot withdraw (wait for approval)
Action: No action needed — just wait. Typical wait: 24-48 hours.
Under Review
What it means: A team member is actively reviewing your documents.
What you can do:
- ✅ Deposit funds
- ✅ Place bets
- ❌ Cannot withdraw (almost there!)
Action: Wait a few more hours. This is the final step before approval.
Approved ✅
What it means: Your identity has been verified successfully.
What you can do:
- ✅ Deposit funds
- ✅ Place bets
- ✅ Withdraw funds
- ✅ Access higher limits
Action: None needed. Your account is fully verified!
Rejected
What it means: Your documents were not accepted. Check the app for the specific reason.
Common reasons:
- Photo is blurry or dark
- Document corners cut off
- Document is expired
- Name doesn't match account
- Address document too old
Action: Fix the issue mentioned and resubmit your documents.
Additional Documents Required
What it means: The verification team needs more information or documents.
Commonly requested:
- Proof of address (utility bill)
- Photo of payment method
- Selfie with ID
- Different angle of document
Action: Check the app for exactly what's needed and upload it.
Verification Timeline
| Stage | Typical Duration | Status Shows |
|---|---|---|
| Documents uploaded | Instant | Pending |
| Queue processing | 1-24 hours | Pending |
| Active review | 1-4 hours | Under Review |
| Decision | Instant | Approved / Rejected / Additional Docs |
| Scenario | Typical Total Time | Maximum |
|---|---|---|
| Standard verification | 24-48 hours | 72 hours |
| Peak periods | 48-72 hours | 5-7 days |
| After resubmission | 24-48 hours | 72 hours |
How will I be notified?
You'll receive notifications about status changes through:
- Push notification — if enabled in app settings
- Email — to your registered email address
- In-app message — check notifications/inbox section
- SMS — for critical changes (if phone verified)
Status Problems
Pending for more than 7 days
- Contact customer support via live chat
- Provide your account ID
- Ask for verification status update
- Do not resubmit (may reset queue)
Status not updating
- Pull down to refresh the page
- Close and reopen the app
- Clear app cache
- Check internet connection
No rejection reason shown
- Check email for details
- Look in app notifications/inbox
- Contact support for clarification
Rejected multiple times
- Contact support before resubmitting
- Ask what specific issue to fix
- Try a different document type
- Request video call verification (if available)
Status FAQ
Can I speed up verification?
No. All verifications go through the same queue. Submitting multiple times may actually slow things down. Just wait for the process to complete.
Can I withdraw while status is "Pending"?
No. Withdrawals are only available after your status changes to "Approved". You can continue depositing and betting while waiting.
How often do I need to verify?
Usually just once. You may be asked to re-verify after major account changes, suspicious activity, or periodically for security (every 1-2 years).
My status says "Approved" but I still can't withdraw
Check for: incomplete wagering requirements, pending bets, or other account restrictions. Contact support if everything looks correct.