Locked Funds
Understand why some of your money might be locked and unavailable for withdrawal. Learn about the different reasons and how to unlock your funds.
Last updated: January 22, 2026
What are locked funds?
Locked funds are money in your account that you cannot currently withdraw. This can happen for several reasons, and most are temporary.
| Type | Reason | When It Unlocks |
|---|---|---|
| Pending Bets | Money placed on unsettled bets | After bet settles (win/lose) |
| Bonus Wagering | Active bonus with requirements | After completing wagering |
| Pending Withdrawal | Withdrawal being processed | When funds arrive or cancel |
| Verification Hold | Account not verified | After KYC approval |
| Security Hold | Suspicious activity flagged | After security review |
How to check locked funds
- Open the 1xBet app
- Tap on your balance to see breakdown
- Look for "Locked" or "In Play" amount
- For details: Menu → My Account → Balance
Pending Bets
Money placed on active bets is locked until the bet settles.
Example
- You have $100 balance
- You place a $20 bet on a football match
- Available: $80 | Locked: $20
- When the match ends, bet settles
- Win: $80 + winnings | Lose: $80
How to Check Pending Bets
- Go to My Bets or Bet History
- Select Unsettled or Open tab
- See all active bets and their stakes
Can I Get My Money Back?
| Option | Available? | Notes |
|---|---|---|
| Cash Out | Sometimes ✅ | If cash out is offered, get partial return |
| Cancel Bet | Rarely ❌ | Only before event starts (some bets) |
| Wait | Always ✅ | Bet settles when event ends |
Bonus Wagering Locks
When you have an active bonus, some funds may be locked until wagering is complete.
What Gets Locked
- The bonus amount itself
- Sometimes the matching deposit
- Winnings from bonus bets (until wagered)
How to Unlock
- Check wagering progress in Bonuses section
- Complete the required wagering amount
- Funds automatically move to withdrawable balance
Pending Withdrawal
When you request a withdrawal, the funds are locked during processing.
| Stage | Funds Status | Duration |
|---|---|---|
| Requested | Locked (pending) | Instant |
| Processing | Locked (processing) | 1-24 hours |
| Sent | No longer in account | Method dependent |
Can I Cancel Pending Withdrawal?
Sometimes, if the withdrawal hasn't been processed yet:
- Go to Withdrawal History
- Find the pending withdrawal
- If "Cancel" option available, tap it
- Funds return to available balance
Verification Hold
Withdrawals are blocked until your account is verified (KYC).
What's Locked
- You can deposit and bet normally
- Withdrawals are blocked
- All funds available once verified
How to Unlock
- Complete account verification
- Submit required documents
- Wait for approval (24-72 hours)
- Once approved, withdrawals are enabled
Security Hold
In rare cases, funds may be held for security review.
Common Triggers
- Unusual betting patterns
- Login from new location/device
- Large deposit followed by withdrawal
- Multiple accounts suspected
- Bonus abuse suspected
What to Do
- Check email for communication from 1xBet
- Contact customer support
- Provide any requested documentation
- Wait for security team review
Common Issues
All my money is locked
- Check for pending bets
- Check for active bonuses
- Check verification status
- Look for pending withdrawals
- Contact support if unclear
Locked amount doesn't match
- Refresh the app
- Multiple bets may combine
- Bonus + bets can add up
- Check transaction history
Funds locked for days
- Long events (tournaments) lock longer
- Security reviews can take time
- Contact support for timeline
Can't withdraw even after bet won
- Check bonus wagering status
- Winnings may need to be wagered
- Verify account if not done
- Check minimum withdrawal
Locked Funds FAQ
How long will my funds be locked?
It depends on the reason. Pending bets unlock when events end. Bonus wagering depends on your betting activity. Withdrawals process in 1-24 hours. Verification takes 24-72 hours. Security reviews vary.
Can I bet with locked funds?
No, locked funds cannot be used for new bets. Only your available balance can be used. If you have bonus funds, those may be usable for qualifying bets.
Will I lose my locked funds?
Usually no. Pending bet funds return if bet loses (stake already counted) or increase if you win. Withdrawal funds arrive at your payment method. Bonus funds may be lost if you cancel or violate terms.
How do I contact support about locked funds?
Use live chat in the app (Menu → Support → Live Chat), email support, or call. Have your account ID and details about the locked funds ready.