Account & Payments FAQ
Quick answers to the most common questions about your 1xBet account and payments.
Last updated: January 22, 2026
FAQ Categories
Account Questions
How do I create an account?
Download the 1xBet app or visit the website, click "Register", choose a registration method (one-click, phone, email, or social), fill in your details, and confirm. Takes under 2 minutes.
Can I have multiple accounts?
No. Only one account per person is allowed. Multiple accounts will be detected and closed, with funds potentially forfeited.
How do I change my email/phone?
Go to Settings → Profile → Edit contact info. You'll need to verify the new email/phone. Some changes require identity verification.
I forgot my password — what do I do?
Click "Forgot password" on login screen, enter your email/phone, receive reset link/code, create new password. If you can't access your email/phone, contact support.
Can I change my account currency?
No. Account currency is set during registration and cannot be changed. To use a different currency, you would need to create a new account (close the old one first).
How do I close my account?
Go to Settings → Responsible Gambling → Self-Exclusion → Permanent closure. Withdraw funds first. Or contact support to request closure.
Deposit Questions
What's the minimum deposit?
$1 for most methods (cards, e-wallets, crypto). Bank transfers typically require $10 minimum. Check the deposit page for exact limits per method.
How long do deposits take?
Cards and e-wallets: instant. Cryptocurrency: 10-60 minutes (depends on network). Bank transfer: 1-5 business days.
Why was my deposit declined?
Common reasons: insufficient funds, bank blocking gambling transactions, card not enabled for online purchases, daily limit reached, or incorrect details. Contact your bank or try another method.
Are there deposit fees?
1xBet doesn't charge deposit fees. Your bank, e-wallet, or crypto network may apply their own fees. Currency conversion may also have costs.
My deposit is missing — what should I do?
Check transaction history first. For crypto, verify the transaction on block explorer. If money left your account but isn't in 1xBet, contact support with transaction details.
Can I deposit using someone else's card?
No. All payment methods must be in your name and match your 1xBet account. Using another person's payment method violates terms.
Withdrawal Questions
What's the minimum withdrawal?
$2 for most methods. Bank transfers typically require $10 minimum. Check the withdrawal page for exact limits.
How long do withdrawals take?
E-wallets: 15 min - 24 hours. Crypto: 15 min - 24 hours. Cards: 1-7 business days. Bank transfer: 2-7 business days. First withdrawal may take longer due to verification.
Why is my withdrawal pending?
Common reasons: waiting for verification, first withdrawal review, large amount review, incomplete bonus wagering, or document request. Check email for any requests from 1xBet.
Why was my withdrawal declined?
Common reasons: account not verified, bonus wagering incomplete, wrong payment details, same-method rule violation, or suspicious activity flag. Check decline reason in transaction history.
Can I cancel a withdrawal?
Yes, while status is "Pending". Go to Transaction History, find the withdrawal, click Cancel. Funds return to balance immediately. Cannot cancel once status is "Processing".
Why must I withdraw to the same method I deposited?
This is the "same method rule" for anti-money laundering compliance. You must return funds to the deposit method (up to deposit amount). Winnings above deposit can go anywhere.
Verification Questions
Why do I need to verify my account?
Verification (KYC) is required by gambling regulations to prevent fraud, money laundering, and underage gambling. It also protects your account security.
What documents do I need?
Proof of identity (passport, ID card, driver's license) and proof of address (utility bill, bank statement dated within 3 months). Some cases require payment method verification.
How long does verification take?
Usually 24-72 hours. Can be faster (few hours) or longer if documents need review. You'll receive email notification when complete.
My documents were rejected — why?
Common reasons: blurry/unclear image, document expired, name doesn't match account, address document too old, or all corners not visible. Resubmit clear, valid documents.
Can I bet before verification?
Yes, you can deposit and bet. Verification is required before first withdrawal. Complete verification early to avoid withdrawal delays.
Security Questions
How do I enable two-factor authentication?
Go to Settings → Security → Two-Factor Authentication → Enable. Use Google Authenticator or receive codes via SMS. 2FA adds an extra layer of protection.
Someone accessed my account — what do I do?
Immediately: change password, enable 2FA, check transaction history, contact support. 1xBet will investigate and help secure your account.
Why was my account locked?
Possible reasons: multiple failed login attempts, suspicious activity detected, terms violation suspected, or verification issue. Contact support to understand and resolve.
How do I update my password?
Go to Settings → Security → Change Password. Enter current password, then new password twice. Use a strong, unique password you don't use elsewhere.
Is my personal data safe?
Yes. 1xBet uses encryption (SSL/TLS), secure servers, and follows data protection regulations. Your data is not shared with third parties except as required by law.
Balance & Bonus Questions
Why can't I withdraw my full balance?
Some funds may be locked: active bets (staked amount), bonus balance (needs wagering), pending withdrawal, or verification hold. Check "Available for withdrawal" amount.
What's the difference between main and bonus balance?
Main balance is your deposited funds and winnings — freely withdrawable. Bonus balance is promotional funds with wagering requirements — must be wagered before withdrawal.
How do I check my wagering progress?
Go to Menu → Bonuses → Active bonus → View progress. Shows total required, completed, and remaining wagering amount.
Can I cancel a bonus?
Usually yes, through Bonus settings. But cancelling forfeits the bonus and any winnings from it. Read bonus terms before cancelling.
Still Have Questions?
Contact Support
- Live Chat: 24/7 instant help
- Email: support@1xbet.com
- Phone: Available in app