1xBet App Error Codes: Troubleshooting Reference

Complete 1xBet App error code reference: E-1xxx (connection errors), E-2xxx (login/authentication), E-3xxx (payment/deposit/withdrawal), E-4xxx (betting errors), E-5xxx (verification/KYC). Each code includes cause and solution.

Last updated: January 27, 2026

Categories

Connection Login Payment Betting Verification

Connection Errors (E-1xxx)

Code Message Cause Solution
E-1001 Connection failed No internet / server unreachable Check internet, try again later
E-1002 Connection timeout Slow network / server busy Switch to WiFi, retry
E-1003 SSL/TLS error Certificate issue / time mismatch Check device date/time, update app
E-1004 Server unavailable Maintenance / outage Wait and retry, check status
E-1005 DNS resolution failed DNS blocked / network issue Try different network, use DNS 8.8.8.8
E-1006 Connection reset Network interruption Reconnect to network, restart app

Login Errors (E-2xxx)

Code Message Cause Solution
E-2001 Invalid credentials Wrong username/password Check credentials, reset password
E-2002 Account locked Too many failed attempts Wait 30 min or contact support
E-2003 Account suspended Terms violation / verification needed Contact support for details
E-2004 Session expired Inactive too long / logged in elsewhere Log in again
E-2005 2FA required Two-factor authentication needed Enter 2FA code from authenticator
E-2006 2FA invalid Wrong or expired 2FA code Check code, sync time on device
E-2007 Region restricted Service not available in your location Check local regulations

Payment Errors (E-3xxx)

Code Message Cause Solution
E-3001 Payment declined Card/bank rejection Check card details, try another method
E-3002 Insufficient funds Not enough balance Add funds to payment source
E-3003 Limit exceeded Daily/weekly limit reached Wait for limit reset or adjust limits
E-3004 Verification required KYC not complete Complete account verification
E-3005 Method unavailable Payment method not supported Choose different payment method
E-3006 Transaction pending Payment being processed Wait, don't retry immediately
E-3007 Minimum not met Amount below minimum Increase deposit/withdrawal amount
E-3008 Maximum exceeded Amount above maximum Split into smaller transactions

Betting Errors (E-4xxx)

Code Message Cause Solution
E-4001 Odds changed Odds updated before bet placed Accept new odds or cancel
E-4002 Event closed Betting no longer available Event started or suspended
E-4003 Market suspended Temporarily unavailable Wait for market to reopen
E-4004 Stake too low Below minimum bet amount Increase stake amount
E-4005 Stake too high Above maximum for this market Reduce stake amount
E-4006 Insufficient balance Not enough funds for bet Deposit more or reduce stake
E-4007 Selection conflict Incompatible selections in accumulator Remove conflicting selections
E-4008 Cash out unavailable Event status changed Cash out no longer possible

Verification Errors (E-5xxx)

Code Message Cause Solution
E-5001 Document rejected Poor quality / invalid document Resubmit clear, valid document
E-5002 Document expired ID/passport past expiry date Submit current valid document
E-5003 Name mismatch Document name ≠ account name Contact support to resolve
E-5004 Address verification failed Proof of address issue Submit recent utility bill/statement
E-5005 Selfie mismatch Photo doesn't match ID Retake selfie with better lighting

General Troubleshooting

  • Restart the app — Fixes most temporary issues
  • Check internet — Switch between WiFi and mobile data
  • Update the app — Older versions may have bugs
  • Clear cache — Settings → App → 1xBet → Clear cache
  • Check device time — Auto-sync time must be enabled
  • Reinstall if needed — Last resort for persistent issues

What This Page Does NOT Cover

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Error Codes FAQ

What does 1xBet App error E-1001 mean?

E-1001 means "Connection failed" — the app cannot reach 1xBet servers. Causes: no internet, server unreachable, or network blocked. Solution: Check your internet connection, try switching between WiFi and mobile data, and try again later.

How do I fix 1xBet App login error E-2001?

E-2001 means "Invalid credentials" — wrong username or password. Solution: Double-check your login details, use the "Forgot Password" feature to reset, or try logging in via email instead of phone number (or vice versa).

Why did I get payment error E-3001 in 1xBet App?

E-3001 means "Payment declined" — your bank or card issuer rejected the transaction. Causes: insufficient funds, card restrictions on gambling, or bank security block. Solution: Contact your bank, try a different payment method, or use e-wallet/crypto.

What does betting error E-4001 "Odds changed" mean?

E-4001 occurs when odds changed between selecting and placing your bet. This is common in live betting. Solution: Accept the new odds in the popup or cancel and reselect. Enable "Accept all odds changes" in settings to auto-accept.

How do I resolve verification error E-5001 in 1xBet App?

E-5001 means "Document rejected" — your submitted document was unreadable or invalid. Causes: blurry photo, cut-off edges, expired document. Solution: Retake a clear, well-lit photo showing all corners and text clearly.

Still Having Issues?

If the error persists after trying suggested solutions:

  1. Note the error code — Take a screenshot if possible
  2. Document steps — What were you doing when error occurred?
  3. Contact support — Provide error code and details
Contact Support →

Related Pages

App Not Working Login Problems Deposit Problems Support