Error Codes

Complete reference of 1xBet app error codes with explanations and solutions.

Last updated: January 22, 2026

Categories

Connection Login Payment Betting Verification

Connection Errors (E-1xxx)

Code Message Cause Solution
E-1001 Connection failed No internet / server unreachable Check internet, try again later
E-1002 Connection timeout Slow network / server busy Switch to WiFi, retry
E-1003 SSL/TLS error Certificate issue / time mismatch Check device date/time, update app
E-1004 Server unavailable Maintenance / outage Wait and retry, check status
E-1005 DNS resolution failed DNS blocked / network issue Try different network, use DNS 8.8.8.8
E-1006 Connection reset Network interruption Reconnect to network, restart app

Login Errors (E-2xxx)

Code Message Cause Solution
E-2001 Invalid credentials Wrong username/password Check credentials, reset password
E-2002 Account locked Too many failed attempts Wait 30 min or contact support
E-2003 Account suspended Terms violation / verification needed Contact support for details
E-2004 Session expired Inactive too long / logged in elsewhere Log in again
E-2005 2FA required Two-factor authentication needed Enter 2FA code from authenticator
E-2006 2FA invalid Wrong or expired 2FA code Check code, sync time on device
E-2007 Region restricted Service not available in your location Check local regulations

Payment Errors (E-3xxx)

Code Message Cause Solution
E-3001 Payment declined Card/bank rejection Check card details, try another method
E-3002 Insufficient funds Not enough balance Add funds to payment source
E-3003 Limit exceeded Daily/weekly limit reached Wait for limit reset or adjust limits
E-3004 Verification required KYC not complete Complete account verification
E-3005 Method unavailable Payment method not supported Choose different payment method
E-3006 Transaction pending Payment being processed Wait, don't retry immediately
E-3007 Minimum not met Amount below minimum Increase deposit/withdrawal amount
E-3008 Maximum exceeded Amount above maximum Split into smaller transactions

Betting Errors (E-4xxx)

Code Message Cause Solution
E-4001 Odds changed Odds updated before bet placed Accept new odds or cancel
E-4002 Event closed Betting no longer available Event started or suspended
E-4003 Market suspended Temporarily unavailable Wait for market to reopen
E-4004 Stake too low Below minimum bet amount Increase stake amount
E-4005 Stake too high Above maximum for this market Reduce stake amount
E-4006 Insufficient balance Not enough funds for bet Deposit more or reduce stake
E-4007 Selection conflict Incompatible selections in accumulator Remove conflicting selections
E-4008 Cash out unavailable Event status changed Cash out no longer possible

Verification Errors (E-5xxx)

Code Message Cause Solution
E-5001 Document rejected Poor quality / invalid document Resubmit clear, valid document
E-5002 Document expired ID/passport past expiry date Submit current valid document
E-5003 Name mismatch Document name ≠ account name Contact support to resolve
E-5004 Address verification failed Proof of address issue Submit recent utility bill/statement
E-5005 Selfie mismatch Photo doesn't match ID Retake selfie with better lighting

General Troubleshooting

  • Restart the app — Fixes most temporary issues
  • Check internet — Switch between WiFi and mobile data
  • Update the app — Older versions may have bugs
  • Clear cache — Settings → App → 1xBet → Clear cache
  • Check device time — Auto-sync time must be enabled
  • Reinstall if needed — Last resort for persistent issues

Still Having Issues?

If the error persists after trying suggested solutions:

  1. Note the error code — Take a screenshot if possible
  2. Document steps — What were you doing when error occurred?
  3. Contact support — Provide error code and details
Contact Support →

Related Pages

App Not Working Login Problems Deposit Problems Support