Login Problems

Can't sign in to your 1xBet account? Here's how to fix common login issues.

Last updated: January 22, 2026

Common Login Issues

Issue Likely Cause Quick Fix
Wrong password Typo or forgot password Use "Forgot Password"
Wrong username Using email instead of ID Try ID, email, or phone
Account locked Too many failed attempts Wait 30 min or contact support
2FA code wrong Time sync issue Sync time on phone
Connection error Network issue Check internet, try again
Account suspended Verification or violation Contact support

Forgot Password

  1. On login screen, tap Forgot Password
  2. Choose recovery method (email or phone)
  3. Enter your email or phone number
  4. Check for reset link or code
  5. Create new password (8+ characters, mix of letters/numbers)
  6. Log in with new password
Tip: Check spam/junk folder if you don't see the reset email.

Wrong Username or Password

Check Username

You can log in using any of these:

  • Account ID: Numeric ID (e.g., 123456789)
  • Email: Your registered email
  • Phone: Your registered phone number

Check Password

  • Caps Lock off?
  • Correct keyboard language?
  • No extra spaces before/after?
  • Try showing password to verify

Two-Factor Authentication (2FA) Issues

Code Not Working

  1. Sync time on your phone:
    Android: Settings → Date & time → Auto time ON
    iOS: Settings → General → Date & Time → Set Automatically ON
  2. Wait for new code (codes expire every 30 seconds)
  3. Enter code immediately after it appears

Lost Authenticator Access

  1. Try backup codes if you saved them
  2. Contact support with account verification details
  3. Provide ID verification to disable 2FA
Important: Always save backup codes when setting up 2FA!

Account Locked

Temporary Lock (Failed Attempts)

After several wrong passwords, account locks temporarily:

  • Wait 30 minutes for automatic unlock
  • Or contact support for immediate unlock
  • Use correct password after unlock

Account Suspended

If your account is suspended, it could be due to:

  • Incomplete verification
  • Suspicious activity
  • Terms violation
  • Self-exclusion (voluntary or requested)

Contact support with your account details to resolve.

Connection Errors

If you see "Connection error" or login fails without specific message:

  1. Check internet — can you browse other websites?
  2. Switch between WiFi and mobile data
  3. Disable VPN if using one
  4. Restart the app
  5. Restart your device
  6. Try again in a few minutes (server may be busy)

Biometric Login Not Working

Face ID / Touch ID / Fingerprint Issues

  1. Log in with password first
  2. Go to app Settings → Security
  3. Disable biometric login
  4. Re-enable biometric login
  5. Re-register your biometric

If still not working:

  • Check biometric works in other apps
  • Re-register fingerprint/face in phone settings
  • Update the app

Specific Error Messages

"Invalid credentials"

Username or password is wrong. Double-check both. Try password reset if unsure.

"Account not found"

No account with that ID/email/phone. Check for typos. May need to register new account.

"Account temporarily blocked"

Too many failed attempts. Wait 30 minutes or contact support.

"Access denied" or "Region restricted"

1xBet may be restricted in your region. Disable VPN if using one. Check regional availability.

"Session expired"

Normal after inactivity. Just log in again. See Session Expired .

Prevent Future Login Issues

  • Save credentials: Use password manager
  • Enable biometric: Face ID/Fingerprint is easier
  • Save 2FA backup codes: Store securely
  • Keep email/phone updated: For password recovery
  • Remember your ID: Screenshot it after registration

Related Pages

Session Expired Account Security Login App Not Working