App Not Working

1xBet app having issues? Follow this comprehensive troubleshooting guide to fix common problems.

Last updated: January 22, 2026

Quick Fixes (Try First)

Before diving deeper, try these quick solutions that fix most issues:

  1. Restart the app — Close completely (not just minimize) and reopen
  2. Check internet connection — Switch between WiFi and mobile data
  3. Restart your device — Fixes many temporary glitches
  4. Update the app — Get the latest version
  5. Clear app cache — Settings → Apps → 1xBet → Clear Cache
80% of issues are fixed by these 5 steps. Try them all before proceeding.

Common Issues & Solutions

Problem Likely Cause Solution
Won't open Corrupted data Fix guide →
Crashes Memory/compatibility Fix guide →
Freezes Performance issues Fix guide →
Can't login Credentials/server Fix guide →
No notifications Permission settings Fix guide →
Location error GPS/permissions Fix guide →

Internet Connection Issues

Symptoms

  • App stuck on loading
  • "No internet connection" error
  • Pages don't load
  • Bets won't place

Solutions

  1. Toggle Airplane mode on/off
  2. Switch from WiFi to mobile data (or vice versa)
  3. Restart your router (if on WiFi)
  4. Check if other apps have internet
  5. Disable VPN if using one
  6. Reset network settings (last resort)

Clear App Cache

Clearing cache often fixes loading and performance issues:

Android

  1. Open Settings
  2. Go to Apps → 1xBet
  3. Tap Storage
  4. Tap Clear Cache
  5. Restart the app

iOS

  1. Open Settings → General
  2. Tap iPhone Storage
  3. Find and tap 1xBet
  4. Tap Offload App (keeps data)
  5. Reinstall the app
Don't Clear Data: "Clear Data" will log you out and remove settings. Only clear cache.

Update the App

Outdated versions can cause compatibility issues:

  • Android: Download latest APK from official website
  • iOS (App Store): App Store → Updates → Update 1xBet
  • iOS (Direct): Re-download from website
Update Settings →

Reinstall the App

If nothing else works, a clean reinstall often fixes stubborn issues:

  1. Note your login credentials (you'll need them)
  2. Uninstall the app completely
  3. Restart your device
  4. Download fresh from official source
  5. Install and log in
Your data is safe: Account data is stored on servers. You won't lose bets or balance.

Server-Side Issues

Sometimes the problem isn't on your end:

Signs of Server Issues

  • App works but certain features don't load
  • Very slow even on fast internet
  • "Server error" or "Try again later" messages
  • Issues started suddenly without any changes
  • Other users reporting same problems

What to Do

  • Wait 15-30 minutes and try again
  • Check 1xBet social media for announcements
  • Try the website instead of app
  • Contact support if issue persists

Device-Specific Issues

Samsung: App keeps closing

Disable battery optimization: Settings → Apps → 1xBet → Battery → Unrestricted. Also check "Sleeping apps" list.

Xiaomi: Notifications don't work

Enable autostart: Settings → Apps → Manage apps → 1xBet → Autostart. Also whitelist from battery saver.

Huawei: App won't update

Without Google Services, download updates manually from 1xBet website. In-app updates may not work.

iPhone: App crashes on launch

Free up storage (need 500MB+ free). If using direct download, re-trust the developer certificate.

Still Not Working?

If you've tried everything above:

  • Check device compatibility — Make sure your device meets requirements
  • Try the website — Use browser while app is fixed
  • Contact support — Live chat or email with details about the issue
  • Wait and retry — Some issues resolve themselves

When contacting support, include:

  • Device model and OS version
  • App version
  • What you were doing when issue occurred
  • Any error messages shown
  • Steps you've already tried

Related Pages

App Not Opening App Crashing Clear Cache Reinstall App