Bonus Cancelled
A cancelled bonus is different from an expired one. Cancellation means something triggered the system to void your bonus — usually a terms violation. Understanding why helps you avoid it in the future.
Last updated: January 19, 2026
Violation severity scale
Not all violations are treated equally. Here's how different actions rank in terms of cancellation risk:
Betting below minimum odds
Placing bets that don't meet the minimum odds requirement. These bets simply won't count toward wagering — bonus usually not cancelled unless persistent.
Betting on excluded markets
Placing bets on sports, leagues, or bet types that are excluded from the bonus. Common exclusions: system bets, specific leagues, or live betting.
Exceeding maximum bet limit
Placing even a single bet above the maximum allowed stake during wagering. This is strictly monitored and often leads to immediate cancellation.
Withdrawal request before completing wagering
Attempting to withdraw funds while wagering is still incomplete. Most systems treat this as forfeiting the bonus.
Multiple accounts / Bonus abuse
Creating multiple accounts to claim bonuses multiple times, or using coordinated betting strategies designed to exploit bonus terms.
Suspicious betting patterns
Betting patterns that suggest arbitrage, matched betting, or collusion. Risk management systems flag unusual activity automatically.
Cancelled vs. Expired: What's the difference?
| Aspect | Expired | Cancelled |
|---|---|---|
| Cause | Time ran out | Terms violated |
| Your fault? | Partially (didn't finish in time) | Usually yes |
| Future bonuses | Unaffected | May be restricted |
| Appeal possible? | Rarely | Sometimes, if mistake |
| Severity | Normal | Flagged on account |
Do's and Don'ts
Do
- Read all bonus terms before claiming
- Note the maximum bet limit
- Check which markets are eligible
- Track your wagering progress
- Complete wagering before withdrawing
- Use one account only
- Contact support if unsure about rules
Don't
- Exceed the maximum bet limit — ever
- Request withdrawal mid-wagering
- Create multiple accounts
- Use arbitrage or matched betting
- Bet on excluded markets
- Ignore bonus time limits
- Share accounts with others
What happens after cancellation
- Bonus removed: Bonus funds disappear from your balance
- Winnings voided: Any winnings from bonus bets are removed
- Real funds remain: Your own deposits are unaffected (unless fraud)
- Notification sent: Email/message explaining cancellation (usually)
- Account flagged: Repeated violations may restrict future bonuses
Real money vs. bonus money
Only bonus funds and winnings from bonus bets are removed. Your deposited funds remain safe unless you committed serious fraud (multiple accounts, etc.).
Can you appeal a cancellation?
You can contact support to understand why your bonus was cancelled and, in some cases, request a review.
When appeal might work
- Technical error caused the violation
- You have evidence of following terms
- The cancellation reason is unclear
- First-time minor violation
When appeal won't work
- Clear terms violation (max bet exceeded)
- Multiple account abuse
- Suspicious betting patterns confirmed
- Repeated violations
How to appeal: Contact support with your username, the bonus name, and a clear explanation. Be polite and factual. Provide screenshots if you have them.
Preventing future cancellations
- Screenshot terms: Keep a record of bonus conditions when you claim.
- Set bet size alerts: Mentally note or write down max bet before playing.
- Check eligibility before betting: Verify market is included in bonus.
- Don't rush withdrawals: Always complete wagering first.
- One account rule: Never create multiple accounts — you will be caught.
- Bet naturally: Avoid patterns that look like bonus abuse.
After cancellation: What now?
| Situation | Next Steps |
|---|---|
| First minor violation | Learn from it, wait for new offers |
| Unclear why cancelled | Contact support for explanation |
| Believe it's an error | Appeal with evidence |
| Repeated cancellations | Review your betting approach |
| Account restricted from bonuses | Focus on regular betting or try elsewhere |
Cancelled Bonus FAQ
Why was my bonus cancelled?
Bonuses are cancelled for violating terms: exceeding max bet, betting on excluded markets, suspicious betting patterns, multiple accounts, or requesting withdrawal before completing wagering.
Can I get my cancelled bonus back?
Rarely. Cancellations are usually final. Contact support to understand the reason. If it was a mistake, they may review, but restoration is uncommon.
What's the difference between expired and cancelled?
Expired means time ran out. Cancelled means you (intentionally or accidentally) violated terms. Cancelled is more serious and may affect future bonus eligibility.
Will I still get bonuses in the future?
It depends on the violation. Minor first-time issues usually don't affect future eligibility. Serious or repeated violations may restrict your access to promotional offers.
I didn't know I violated terms. Does that matter?
Unfortunately, ignorance of terms isn't usually accepted as an excuse. It's the player's responsibility to understand conditions before claiming a bonus.